Membership Cancellation and Refund Policy

Free membership has no subscription charge. Paid plans renew automatically at the selected monthly, three-month, or six-month interval until canceled. The amount charged for the entire interval and any applicable taxes are shown before purchase. Save the receipt and confirmation. A new price or change in billing terms will be communicated before it applies, with any consent required by law.

Open Membership and select the billing management option to reach the Stripe customer portal. Cancel the subscription and retain the confirmation. You can also request cancellation help at support@meetrdex.com from the email associated with your account. Uninstalling the app, logging out, hiding your profile, or removing a photo does not cancel recurring billing. Completing the Account settings deletion workflow separately cancels associated subscriptions immediately and ends paid access.

Ordinary cancellation stops future renewal and leaves paid benefits available until the paid period ends, unless you request immediate account removal or an exception requires another result. A cancellation is not automatically a refund request. If you cannot access your account, contact support promptly so we can help stop renewal.

An upgrade from Premium to Platinum takes effect after Stripe confirms payment of the prorated difference, with credit for unused paid time as shown by the billing process. A downgrade from Platinum to Premium is scheduled for the next renewal; Platinum benefits continue through the current paid period. A scheduled downgrade continues a paid subscription. Cancel separately if you want no further paid renewal.

For your first paid subscription, request cancellation and a full refund within three business days after purchase by emailing support@meetrdex.com. For this voluntary policy, business days are Monday through Friday excluding US federal holidays. Include your account email and enough purchase information to identify the payment. Ordinary cancellation through the billing portal does not submit a refund request. This benefit does not shorten any longer or different cancellation right provided by law.

After that period, payments and unused time are generally nonrefundable, except for rights required by law, confirmed billing errors, or exceptions granted by RDEx. Report duplicate, incorrect, or unauthorized charges promptly. Refunds are returned to the original payment method; the payment provider and bank determine when funds appear. We do not require waiver of statutory rights or prevent you from disputing an unauthorized charge.

Some places provide additional dating-service cancellation notices, refund rights, or rules for disability, death, renewal, or contract changes. Those rights control where applicable; this policy does not waive or shorten them. Contact support@meetrdex.com for cancellation or refund assistance. RDEx may restrict paid-service availability until location-specific requirements are satisfied.